Tracking isn't working

Please allow up to 48 hours from dispatch for tracking to update. If your tracking hasn't updated after 5 days, please contact us with your order number and we'll help you investigate with the courier.

Who pays customs fees?

Customers are responsible for all customs/import fees. Please check your country's import policies before ordering.

Can I cancel or edit my order?

Orders cannot be edited after confirmation. You may request cancellation before dispatch by contacting us promptly.

When will I receive my refund?

Refunds typically take 1–5 business days after being processed. The exact timing depends on your bank/payment provider.

Can I get a refund for digital files?

No. All digital product sales are final once downloaded or accessed. If you have trouble accessing your files, please contact us for help.

Do you ship internationally?

Yes! We ship worldwide. Delivery times vary depending on location and customs processing.

Can I exchange or return a physical item?

Yes, within 14 days of receipt — as long as the item is unused and in original packaging. Return shipping is covered by you unless the item is faulty.

Shipping & Returns - UNDA ALUNDA

General Shipping Information

We aim to dispatch all orders within 1–3 business days. Estimated delivery times may vary depending on your location and selected shipping method. During peak seasons or promotional events, delays may occur.

Shipping Methods

Thailand: 2–4 business days via domestic courier (e.g. Flash, Kerry, EMS)
Asia: 5–10 business days via standard international shipping
Europe / US / Worldwide: 7–21 business days via depending on customs & region

Order Tracking

Once your order has shipped, you will receive a dispatch email with tracking information. Please allow up to 48 hours for tracking updates to appear in the system.

💡 Tip: Save your tracking number and check it directly on the courier's website for the most up-to-date information.

Duties & Customs

All international customers are responsible for any import duties, taxes, or customs fees. We do not have control over these charges and cannot predict their amounts.

⚠️ Important: Please check your country's import policies before placing an order to avoid unexpected fees.

Returns & Exchanges

Digital Products

Digital products are non-refundable once downloaded or accessed.

Physical Items

✓Eligible for return or exchange within 14 days of receipt
✓Items must be unused, in original condition and packaging
!Return shipping costs are the customer's responsibility (unless item is faulty)

Lost or Damaged Items

If your order arrives damaged or is lost in transit, please contact us immediately with your order number and relevant details. We will work with the shipping provider to resolve the issue.

Contact Support